Pilot Liability Notice

Who We Are and What We Do

Youmi Support Ltd ("we", "us", "our") provides digital support services for people who are supporting someone with mental health difficulties. We are not a mental health treatment service. We are the data controller for the personal information you provide to us. This means we decide how and why your data is processed.

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Youmi Support Ltd, a company registered in England and Wales (Company No. 16162841), with its registered office at 22 Mount Pleasant Road, London, W5 1SG, United Kingdom.

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1. Purpose of this document

Thank you for taking part in this pilot. This document explains what the pilot involves, how we’ll use your participation to improve our services, and the limits of our responsibility.

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2. Purpose of this Pilot

You’re joining a limited pilot programme run by Youmi Support Ltd (“Youmi”), which is testing unvalidated and pre-release technology. The goal is to identify issues, collect feedback, and improve how our future products and services perform before wider release.

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3. Experimental Nature of the Tools

The systems, features, and any content you’ll access in this pilot are experimental. They have not yet been clinically or scientifically validated and may not always provide accurate, appropriate, or complete guidance.

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The pilot materials are not medical, psychological, or crisis services, and should never replace professional advice, diagnosis, or treatment. If you are concerned about your mental or physical wellbeing, please contact a qualified professional or NHS service.

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4. Participant Responsibility

By taking part, you confirm that you:

• Understand this is a test of unvalidated technology;
• Will use your own judgment in deciding how to act on any information provided; and
• Accept full responsibility for how you use the tools and guidance during the pilot.